Frequently asked questions

It is a paid plan that streams live TV channels, movies and series to your devices over the internet — instead of a satellite dish or cable box. You pay for a fixed term, receive activation details by email, and watch through a compatible player app. Our plans support picture quality up to 8K where the content and your screen allow it.

Cable and satellite send TV through physical lines or a dish. IPTV delivers the same content through your internet connection, which means: no installation visit, no hardware rental, instant activation, and the freedom to watch on TVs, phones, tablets and computers with one subscription.

No. An 8K TV is only needed to see 8K resolution. On a 4K, Full HD or HD screen, the same subscription automatically plays at the best resolution your screen supports — nothing is wasted.

No dish and no antenna. If your TV is a smart TV (or you have a Fire Stick, Android box or Apple TV), you only need to install a player app. Only older non-smart TVs need a small set-top box like a MAG or Formuler.

Not at all. Most customers are watching within 10 minutes: install a free player app, enter the details we email you, and done. And if you'd rather have someone walk you through it, our setup team will help you step by step on WhatsApp — free with every plan.

Every plan includes the full package: 40,000+ live channels (sports, news, entertainment, kids, international) and 210,000+ movies and series on demand, plus a program guide and catch-up TV on supported channels.

Any IPTV player that supports Xtream Codes or M3U playlists works. Popular free options include TiviMate and IPTV Smarters Pro (Android TV / Fire TV), iPlayTV or GSE Smart IPTV (Apple TV / iOS), and Televizo or IPTV Smarters (Android phones). Our setup team recommends the best one for your device.

The general steps are the same everywhere:

• Install a compatible IPTV player app from your device's app store.
• Open the app and choose login with Xtream Codes (or load the M3U playlist we send).
• Enter the server URL, username and password from your activation email.
• Wait a few seconds for channels to load — then start watching.

Stuck on any step? Message us on WhatsApp and we guide you live.

Activation details are sent to your email usually within a few minutes of payment. If nothing arrives after 15 minutes, check your spam/junk folder — then contact us on WhatsApp at +212708046477 and we will resend them immediately.

Yes. Your subscription is not tied to one app or device. You can enter the same details into any compatible player, on any supported device, whenever you like — including both of your simultaneous connections.

You receive a server (portal) URL, a username and a password. Some apps also accept an M3U playlist link, which we can provide on request. Keep these details private — sharing them publicly can get your account suspended.

Yes. A full EPG is included so you can see what is on now and what is coming next on every channel. Most recommended player apps display it automatically after login — no extra configuration needed.

Practically everything with a screen: Samsung and LG smart TVs, Android TV and Google TV, Amazon Fire TV and Fire Stick, Apple TV, iPhone and iPad, Android phones and tablets, Windows and macOS computers, and MAG or Formuler set-top boxes.

Open your TV's app store, install a compatible IPTV player (for example IPTV Smarters or Smart IPTV depending on your TV model year), open it and enter the login details from your activation email. The whole process takes about 5 minutes — and our setup team can guide you on WhatsApp while you do it.

Install a player app such as TiviMate or IPTV Smarters from the Amazon Appstore, open it, choose Xtream Codes login and enter your details. If an app is not visible in your region's store, our setup team will point you to the correct alternative in under a minute.

Yes. Install a player app like iPlayTV (Apple TV), GSE Smart IPTV or IPTV Smarters (iPhone/iPad) from the App Store, then add your Xtream Codes details or M3U link. Your EPG and favorites sync across your Apple devices if the app supports iCloud.

These boxes have IPTV built in. Simply enter the portal URL from your activation email in the box's settings, restart it, and your channels load automatically. No extra app needed — ideal for older non-smart TVs.

Yes — your subscription travels with you. Install a player app on your phone or tablet, log in with the same details, and watch anywhere with a decent internet connection. The same login also works back home on your TV at the same time (2 simultaneous streams included).

We recommend at least 10 Mbps for HD, 25 Mbps for 4K and 100 Mbps for 8K. On TVs and set-top boxes, a wired Ethernet connection gives a noticeably more stable result than Wi-Fi.

Our platform supports playback up to 8K, and 8K has 16 times the pixels of Full HD. However, most broadcast content today is produced in HD or 4K, so real-world quality depends on each channel or title. Your subscription always plays at the highest quality the content, your screen and your connection allow — including 4K, FHD and HD.

Try these in order:

• Restart your router and device.
• Use Ethernet instead of Wi-Fi if possible, or move closer to the router.
• In your player app, switch the stream format (HLS ↔ MPEG-TS) or lower the buffer size.
• Restart the app or try a different player app.

If it persists, message our technical team on WhatsApp — most issues are fixed in minutes.

Two common causes: your internet speed fluctuating (the player then drops quality to keep the stream smooth), or very high viewer numbers on a big live event. Our anti-freeze infrastructure is built exactly for those peaks — if you notice repeated quality drops, contact support and we will check your connection route.

No. The EPG is included in every plan at no extra cost. Catch-up TV (re-watching programs you missed) is included on supported channels — availability depends on the channel and region.

Content availability varies by region, broadcaster and event rights, and occasional maintenance happens. First, restart your app and reload the playlist. If the channel is still down after a while, tell us on WhatsApp — we monitor all reports and work on permanent fixes around the clock.

Four simple plans: 1 month $19, 3 months $29 ($9.67/mo, save 49%), 6 months $39 ($6.50/mo, save 66%) and 12 months $65 ($5.42/mo, save 71%). Every plan includes the exact same full package — only the term and price differ.

No. You pay once per term — there is no automatic renewal and no hidden charges. To continue after your end date, simply contact the billing team to extend or switch plans.

Yes. Every plan includes 2 simultaneous connections — two devices can stream at the same time. You can install the player on as many devices as you own, but only two can play at once.

Message us on WhatsApp at +212708046477 and the billing team will share the currently available payment options for your region and confirm everything before you pay. You always receive confirmation before any money moves.

If the service does not work as described and our team cannot fix it, you are eligible for a refund — full refunds within 7 days of purchase, partial refunds of unused months on longer plans. Details are on our Refund Policy page, and the billing team handles every request personally within 24–72 hours.

Contact the billing team on WhatsApp or by email before your subscription ends. Renewals keep your existing details (no re-setup), and upgrades apply instantly — you only pay the difference.

Yes — every day of the year, including holidays. Live chat and WhatsApp are staffed around the clock, and emails are answered within 24 hours. Real humans, never bots.

Three specialized teams: the setup team (installing apps and loading your subscription on any device), the technical team (buffering, picture quality, playback errors) and the billing team (payments, invoices, renewals). Whatever your question, the right specialist picks it up.

WhatsApp and live chat average under 5 minutes. Emails are answered within 24 hours. If a problem needs deeper investigation, we tell you honestly how long it will take — and we stay on it until it is solved.

Fastest: WhatsApp at +212708046477. Also: live chat on the site (24/7) and email at teams3804@gmail.com. When contacting us, mention your plan and a short description of the issue so we can route you to the right team immediately.

Absolutely. Ask us anything before ordering — which app fits your TV, whether your internet speed is enough, how activation works. We would rather answer ten questions than have you buy the wrong thing.

Yes. Support conversations are confidential, access to customer data is restricted to authorized staff, and our team will never ask for your password on WhatsApp or email. Full details are in our Privacy Policy.